Sewing Machine Problems AGAIN

This sewing machine is less than a year old and now I have to take it in AGAIN.  The first time was mid-December 2010.  At that time the issue was the thread breaking/jamming.

Now as you can see from the picture I have a new issue.  I can sew for awhile just fine and then this.  I am so frustrated right now. 

I'll take it back in for service tomorrow.  I wonder how many days will be wasted this time of non-sewing.